Your team answers. We write the record.
Point a Drop AI number at your own phones. Calls ring through to your team exactly as they do today — and every conversation comes back transcribed, summarised, and turned into structured customer data.
From ringing phone to customer record
- 1
The caller hears your notice
A recording disclosure you write, in the language you choose, plays before the call connects — and the exact wording is stored with the call.
- 2
Your team answers
The number rings your people as normal. Drop AI bridges the call and records it — there is no bot in the conversation.
- 3
Transcribed with speakers separated
Each side of the call is transcribed and attributed, so the record reads as a conversation rather than a wall of text.
- 4
Turned into structured fields
Contact details, what was asked for, quoted amounts, appointment requests, follow-ups, urgency and sentiment — pulled from what was actually said.
- 5
Filed against the customer
Calls from the same number are grouped into one customer record, so the next call starts with the history of the last one.
- 6
Pushed where you work
Completed calls post to a webhook, Zapier/Make, or Slack, so the record lands in the system your team already uses.
Structured, not just a transcript
A transcript is a wall of text. Drop AI reads the conversation and fills in the fields a business actually works from — and leaves anything the call didn't establish empty rather than guessing at it.
Who this is for
Field service and trades
Quotes given over the phone, addresses, and follow-up commitments end up on the customer record instead of on a notepad in a van.
Clinics and practices
Front-desk calls are captured with the reason for the call and any appointment request, without the receptionist typing while the patient waits.
Sales teams
Deal status, quoted amounts and next actions are pulled from the conversation, so the pipeline reflects what was actually said.
Anyone replacing manual notes
If someone on your team writes up calls afterwards, that work is what this removes — and it captures the calls they forget to write up.
Monthly plans with included minutes
Minutes are conversation minutes on Call Intelligence numbers. Beyond your plan's allowance, additional minutes are billed at $0.09/minute.
500 minutes included
- Recording & transcription
- Structured extraction
- Customer records
- Webhook, Zapier & Slack delivery
1,500 minutes included
- Recording & transcription
- Structured extraction
- Customer records
- Webhook, Zapier & Slack delivery
3,000 minutes included
- Recording & transcription
- Structured extraction
- Customer records
- Webhook, Zapier & Slack delivery
5,000 minutes included
- Recording & transcription
- Structured extraction
- Customer records
- Webhook, Zapier & Slack delivery
What Call Intelligence is not
- Call Intelligence does not answer calls — your team does. If you want an AI to answer, that is the voice agent product.
- Recording requires an explicit disclosure decision before a number can go live.
- Records land in Drop AI's own CRM, or go out to a webhook, Zapier/Make or Slack — there is no direct integration with a named third-party CRM.
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.