Collections · East Midlands
Answering the phone for collections teams across East Midlands
Consistency is the whole job, and consistency is what a tired team cannot guarantee across a full day at volume.
Cities covered
2
One number per location, or one for the whole East Midlands operation.
Dialling codes
0115 · 0116
Callers see a number local to them.
After hours means
GMT/BST
Callers who avoid the phone during work hours often call back in the evening, when nobody is there to answer.
The calls
What East Midlands collections teams get asked
An inbound call about a balance or a notice
Setting up or changing a payment arrangement
A dispute about the amount or the account
A request to speak to a person
On every call
What ends up in the summary
Account reference and who was spoken to
Exactly what was said about the balance
Any arrangement agreed and its terms
Whether the caller asked to be transferred
By city
Collections in each East Midlands city
Other industries
Other trades across East Midlands
Other regions
Collections elsewhere in the United Kingdom
Transform every customer conversation.
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