Answering the phone for collections teams across Ontario
Consistency is the whole job, and consistency is what a tired team cannot guarantee across a full day at volume.
18
One number per location, or one for the whole Ontario operation.
416 · 647 · 437 · 905 · 289 · 365
Callers see a number local to them.
Eastern
Callers who avoid the phone during work hours often call back in the evening, when nobody is there to answer.
What Ontario collections teams get asked
An inbound call about a balance or a notice
Setting up or changing a payment arrangement
A dispute about the amount or the account
A request to speak to a person
What ends up in the summary
Account reference and who was spoken to
Exactly what was said about the balance
Any arrangement agreed and its terms
Whether the caller asked to be transferred
Collections in each Ontario city
Other trades across Ontario
Collections elsewhere in Canada
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.