Answering the phone for clinics across Tyne and Wear
Clinic phones spike the moment the doors open and never recover. A patient who cannot get through does not leave a message — they call the next clinic on the list.
1
One number per location, or one for the whole Tyne and Wear operation.
0191
Callers see a number local to them.
GMT/BST
Evening and weekend calls are mostly booking requests and worried callers deciding whether to wait until Monday.
What Tyne and Wear clinics get asked
Booking a first appointment or a follow-up
Cancelling or moving an existing appointment
Asking whether a symptom needs to be seen today
Checking what to bring, where to park, and which entrance
What ends up in the summary
Patient name and callback number
What the appointment is for
How urgent the caller says it is
The slot booked, moved or cancelled
Healthcare in each Tyne and Wear city
Other trades across Tyne and Wear
Healthcare elsewhere in the United Kingdom
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.