Logistics · Greater London
Answering the phone for logistics operators across Greater London
One dispatcher and three ringing phones means somebody is always waiting, and it is usually the customer.
Cities covered
1
One number per location, or one for the whole Greater London operation.
Dialling codes
020
Callers see a number local to them.
After hours means
GMT/BST
Night and weekend calls are drivers and urgent deliveries — the ones that cannot wait for a dispatcher to be free.
The calls
What Greater London logistics operators get asked
Where is my delivery, and when will it arrive
A driver calling in with a change or a problem
Booking a collection or a return
A warehouse or site asking about an inbound load
On every call
What ends up in the summary
Consignment or reference number
Who is calling and in what capacity
What changed, and when
Which desk the call was routed to
By city
Logistics in each Greater London city
Other industries
Other trades across Greater London
Other regions
Logistics elsewhere in the United Kingdom
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.