Nobody should wait on hold to ask if you're open
The questions that fill your phone lines are the ones an agent can answer instantly, freeing your floor staff for the customers in front of them.
Why the phone is the bottleneck
Every minute on the phone is a minute not spent with the customer standing in the shop.
What the agent handles in retail
Store information
Hours, location, stock questions and directions, answered from your own material.
Order status
Handles the where-is-my-order call without a queue.
Seasonal peaks
Absorbs the volume that would otherwise need temporary staff.
Escalation
Passes anything unusual to a person with the context already gathered.
Everything the agent can do
Intelligent routing
Send callers to the right agent, department, or flow automatically.
Human transfer
Warm handoff to a live team member with full context, on your terms.
Scheduling
Reads live calendar availability and books directly, when a calendar is connected.
Email notifications
Get emailed when a call starts, when it ends with a summary, and when a lead is captured.
Transcription
Transcripts and recordings for every conversation, subject to your retention setting.
Webhook delivery
Every call can post to your own endpoint, Zapier/Make, or Slack.
Voice personas
Match the agent's voice and tone to your brand.
24/7 availability
Every call answered, day or night.
Built for how your industry operates
Healthcare
Scheduling, reminders, and intake without adding front-desk headcount.
Financial services
Account servicing and fraud alerts with full audit trails.
Insurance
First notice of loss and policy support, any time of day.
Logistics
Dispatch coordination and delivery updates at scale.
Home services
Never miss another after-hours service call.
Collections
Consistent, compliant outreach across your entire portfolio.
Travel
Itinerary changes and support across time zones.
Common Questions
A conversational system that answers and makes phone calls, understands natural language, and can take real actions like capturing a lead or transferring to a person.
Speech is transcribed in real time, a language model decides what to say or do next, and the response is synthesized back into natural-sounding speech.
You can provision local or toll-free numbers in the US, Canada, the UK and Australia directly from the dashboard, or point an existing number at Drop AI by forwarding it.
You define the handoff conditions — the agent transfers the caller to a number you choose, or captures their details for a callback.
Yes. An agent can be pinned to one language, or set to detect and respond in the caller's language during the call.
No. Drop AI includes an optional CRM and calendar — customers, leads, pipeline, tasks and appointments in the same workspace as the calls. If you already run your own tools, point leads at a webhook or Zapier/Make and book into Google Calendar instead.
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.