Answering the phone for New York retailers
Every minute on the phone is a minute not spent with the customer standing in front of you, and the phone questions are the ones an agent can answer instantly.
212, 646, 332 and 917
New York callers see a number in their own dialling code.
Eastern
Out of hours, calls are mostly opening times and order status — the questions that need no human at all.
New York
Numbers available across the United States, billed monthly.
What New York retailers actually get asked
Are you open, where are you, and is there parking
Do you have this in stock, and in what size
Where is my order, and can I change it
Returns, exchanges and warranty questions
What ends up in the summary
What the caller was looking for
Order number where there is one
What they were told about stock or timing
Anything that needs a person to follow up
Other ways New York businesses use Drop AI
Retail in other New York cities
Other trades in New York
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.