Answering the phone for retailers across Newfoundland and Labrador
Every minute on the phone is a minute not spent with the customer standing in front of you, and the phone questions are the ones an agent can answer instantly.
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One number per location, or one for the whole Newfoundland and Labrador operation.
709
Callers see a number local to them.
Newfoundland
Out of hours, calls are mostly opening times and order status — the questions that need no human at all.
What Newfoundland and Labrador retailers get asked
Are you open, where are you, and is there parking
Do you have this in stock, and in what size
Where is my order, and can I change it
Returns, exchanges and warranty questions
What ends up in the summary
What the caller was looking for
Order number where there is one
What they were told about stock or timing
Anything that needs a person to follow up
Retail in each Newfoundland and Labrador city
Other trades across Newfoundland and Labrador
Retail elsewhere in Canada
Transform every customer conversation.
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