Answering the phone for travel operators across British Columbia
Travel problems happen in the middle of your night, and 'our office opens at nine' is not an answer to someone stranded.
8
One number per location, or one for the whole British Columbia operation.
604 · 778 · 236 · 250
Callers see a number local to them.
Pacific
The overnight calls are the disrupted ones — the highest-stress, highest-stakes conversations of the week.
What British Columbia travel operators get asked
A change or cancellation to an existing booking
A disruption in progress and what to do now
Questions about an itinerary, transfer or inclusion
New enquiries about availability and price
What ends up in the summary
Booking reference and traveller name
What has gone wrong, and where they are
What was offered or promised
The follow-up owed, and when
Travel in each British Columbia city
Other trades across British Columbia
Travel elsewhere in Canada
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.