Answering the phone for travel operators across Massachusetts
Travel problems happen in the middle of your night, and 'our office opens at nine' is not an answer to someone stranded.
2
One number per location, or one for the whole Massachusetts operation.
617 · 857 · 508 · 774
Callers see a number local to them.
Eastern
The overnight calls are the disrupted ones — the highest-stress, highest-stakes conversations of the week.
What Massachusetts travel operators get asked
A change or cancellation to an existing booking
A disruption in progress and what to do now
Questions about an itinerary, transfer or inclusion
New enquiries about availability and price
What ends up in the summary
Booking reference and traveller name
What has gone wrong, and where they are
What was offered or promised
The follow-up owed, and when
Travel in each Massachusetts city
Other trades across Massachusetts
Travel elsewhere in the United States
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