Travel · New South Wales
Answering the phone for travel operators across New South Wales
Travel problems happen in the middle of your night, and 'our office opens at nine' is not an answer to someone stranded.
Cities covered
3
One number per location, or one for the whole New South Wales operation.
Dialling codes
02
Callers see a number local to them.
After hours means
AEST
The overnight calls are the disrupted ones — the highest-stress, highest-stakes conversations of the week.
The calls
What New South Wales travel operators get asked
A change or cancellation to an existing booking
A disruption in progress and what to do now
Questions about an itinerary, transfer or inclusion
New enquiries about availability and price
On every call
What ends up in the summary
Booking reference and traveller name
What has gone wrong, and where they are
What was offered or promised
The follow-up owed, and when
By city
Travel in each New South Wales city
Other industries
Other trades across New South Wales
Other regions
Travel elsewhere in Australia
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