What is Conversational AI?

Systems that hold a natural back-and-forth exchange.

Conversational AI covers systems that interact through natural language across voice or text, maintaining context across turns rather than responding to isolated commands. The distinction from a chatbot is context: a conversational system remembers what was already established.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.