What is Tool use?

A model acting through external systems.

Tool use is the general term for a model calling out to external capabilities to accomplish a task. On a voice call it covers reading availability, writing a booking, looking up an order, or handing over to a person.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Function calling

Letting the model trigger real actions.

Webhook

An HTTP callback that delivers events to your system.

Knowledge base

Your own material the agent answers from.

Voice AI

More in this category

Voice agent Conversational AI ASR STT TTS LLM System prompt Function calling Knowledge base RAG Grounding Hallucination

Transform every customer conversation.

Start free, or talk to us about what a custom rollout looks like for your team.

Try for Free Contact Sales