What is Knowledge base?

Your own material the agent answers from.

A knowledge base is the body of your own content — policies, prices, opening hours, procedures — that the agent draws on when answering. Answers come from your material rather than from the model's general knowledge, which is what makes them yours and keeps them current.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.