What is Transcription?
The written record of what was said.
A transcript is the text of a conversation, usually with speaker labels and timing. It is what makes calls searchable and reviewable after the fact, and what post-call analysis operates on.
This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.
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Terms that come up alongside it
Voice AI
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