What is Post-call analysis?

Reviewing what happened after a call ends.

Post-call analysis extracts structured information from a finished conversation — what it was about, what was agreed, whether it was resolved, what the caller's sentiment was. It turns a pile of recordings into something countable.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Transcription

The written record of what was said.

Sentiment analysis

Estimating how a caller felt.

Quality assurance

Checking that calls meet a standard.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Virtual receptionist Outbound dialling

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