What is Virtual receptionist?

A remote or automated front desk.

A virtual receptionist performs a front-desk role without being on site: greeting callers, answering routine questions, booking appointments and routing. The role is the same whether it is filled by a remote person or an agent.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Answering service

A third party answering calls on your behalf.

Auto attendant

An automated answer that directs calls.

Voice agent

Software that holds a spoken conversation on a call.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Outbound dialling Predictive dialer

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