What is Outbound dialling?

Calls placed by the business.

Outbound dialling covers any call the business originates — follow-ups, reminders, collections, sales. It carries regulatory obligations that inbound calling does not, because the recipient did not choose to be contacted.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Predictive dialer

Dialling ahead of agent availability.

Batch calling

Running a list of outbound calls as a campaign.

TCPA

US law restricting automated calls and texts.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Virtual receptionist Predictive dialer

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