What is Warm transfer?

Handing over a call with context.

In a warm transfer the person receiving the call is briefed before the caller arrives, so the caller does not have to start over. The alternative, a cold transfer, drops the caller into a new conversation with no history.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Call routing

Directing a call to the right destination.

Cold transfer

Handing over a call with no briefing.

Handoff

Passing a conversation from agent to human.

Call operations

More in this category

Call routing Skills-based routing Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Virtual receptionist Outbound dialling Predictive dialer

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