What is Predictive dialer?

Dialling ahead of agent availability.

A predictive dialer places more calls than there are free agents, predicting how many will go unanswered. When it predicts wrongly, the answered call has nobody to take it, producing the silent pause that regulators call an abandoned call.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Outbound dialling

Calls placed by the business.

Abandonment rate

Share of callers who hang up before being answered.

TCPA

US law restricting automated calls and texts.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Virtual receptionist Outbound dialling

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