What is After-hours answering?

Covering calls outside business hours.

After-hours answering handles calls that arrive when the business is closed. For trades and clinics this is often where the highest-intent calls land, because a problem at 9pm is more urgent than one at 2pm.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Answering service

A third party answering calls on your behalf.

Overflow

Handling calls beyond normal capacity.

Voicemail

Recorded messages from callers.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow Answering service Virtual receptionist Outbound dialling Predictive dialer

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