What is Voicemail?

Recorded messages from callers.

Voicemail records a caller's message for later. For most businesses it is where missed calls go to be lost: a large share of callers who reach voicemail hang up and call a competitor instead.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

After-hours answering

Covering calls outside business hours.

Abandonment rate

Share of callers who hang up before being answered.

Answering service

A third party answering calls on your behalf.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Virtual receptionist Outbound dialling

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