What is Answering service?

A third party answering calls on your behalf.

An answering service takes calls a business cannot, traditionally with human operators working from a script, taking messages and passing on urgent items. The category is what voice agents most directly compete with.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

After-hours answering

Covering calls outside business hours.

Virtual receptionist

A remote or automated front desk.

Overflow

Handling calls beyond normal capacity.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Virtual receptionist Outbound dialling Predictive dialer

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