What is Auto attendant?
An automated answer that directs calls.
An auto attendant answers and directs calls without a human operator, historically through a recorded menu. It is the ancestor of both IVR and modern voice agents, and the term is still used for simple recorded greetings that route by keypress.
This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.
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Terms that come up alongside it
Telephony
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