What is IVR?
Interactive Voice Response — the keypad menu system.
Interactive Voice Response is the automated menu that answers a call and asks the caller to press a number to reach a department. IVR routes by keypress rather than by understanding, which is why callers so often press zero to escape it. Voice agents replace the tree with a conversation: the caller says what they want and is routed on meaning rather than on a digit.
This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.
Related
Terms that come up alongside it
Telephony
More in this category
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.