What is Barge-in?

Letting a caller interrupt the agent mid-sentence.

Barge-in allows a caller to speak over the agent and be heard, stopping the agent's speech as a person would stop. Without it, callers must wait through a full reply, which is the single most robotic-feeling property a phone system can have.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Turn taking

Deciding when the caller has finished speaking.

Streaming

Processing audio and text as they arrive.

Endpointing

Detecting the end of a caller's utterance.

Voice AI

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