What is Endpointing?

Detecting the end of a caller's utterance.

Endpointing decides the moment a caller's turn has ended so processing can begin. Tuned too aggressively it cuts people off mid-sentence; too conservatively it adds a pause to every exchange. It is the single setting with the most effect on how natural a call feels.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.