What is Turn taking?
Deciding when the caller has finished speaking.
Turn taking is the judgement of when a speaker has finished and a reply should begin. Humans use pauses, intonation and grammar together. An agent that relies on silence alone either interrupts people who pause to think, or leaves gaps that feel unnatural.
This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.
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