What is PHI?
Health information tied to an individual.
Protected Health Information is health data linked to an identifiable person. On a clinic phone line it is disclosed constantly — appointment reasons, symptoms, medications — which is what brings call handling into scope.
This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.
Related
Terms that come up alongside it
Compliance
More in this category
Transform every customer conversation.
Start free, or talk to us about what a custom rollout looks like for your team.