What is Call recording?

Storing the audio of a conversation.

Call recording preserves audio for training, dispute resolution and compliance. The obligations attach to notification, retention and access, and they differ by jurisdiction, which is why retention settings exist rather than a single default.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Two-party consent

Where everyone on a call must agree to recording.

Data retention

How long records are kept before deletion.

Transcription

The written record of what was said.

Compliance

More in this category

STIR/SHAKEN TCPA Do Not Call Consent Two-party consent Data retention PII Redaction GDPR HIPAA PHI PCI DSS

Transform every customer conversation.

Start free, or talk to us about what a custom rollout looks like for your team.

Try for Free Contact Sales