What is Voicemail detection?

Telling an answering machine from a person.

Voicemail detection determines whether an outbound call was answered by a person or a machine, so the system can leave a message rather than talk to a beep. Getting it wrong in either direction is conspicuous to the person on the other end.

This is an industry glossary. A term defined here is not a statement that Drop AI provides it — see the pricing page for what is included.

Outbound dialling

Calls placed by the business.

Batch calling

Running a list of outbound calls as a campaign.

Voicemail

Recorded messages from callers.

Call operations

More in this category

Call routing Skills-based routing Warm transfer Cold transfer Handoff Escalation Queue Overflow After-hours answering Answering service Virtual receptionist Outbound dialling

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